Airsky Recliner Chair Top-Grain Leather Genuine Leather Ergonomic Armchair Sofa for Adults

30-day Risk-free Trial

At Airsky, we want you to feel confident and satisfied with every purchase. If for any reason you're not completely happy with your order, we offer a 30-day return and exchange policy.

30-Day Return Policy

You may request a return within 30 days of delivery if it is unused or you don't like it and in its original packaging. The return shipping costs are the responsibility of our company.(pay the shipping fee first, and we will refund it to you) . The mailing address will be provided via email after submitting the application.

Refund Policy

• To initiate a return, please contact our customer service team. (thewestoryoffice@zuoyou-sofa.com) We will provide you with the appropriate return address via email.

• Returned items must be unused, in their original condition, and include all original packaging and accessories.

• Once we receive and inspect your return, we will process your refund within 7 business days.

• The refund will be issued to your original payment method. If you haven’t received your refund:

  • First, check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • If you still haven’t received the refund after 15 days, please contact us directly.

Exchange Policy

• If you would like to exchange an item, please follow the same return process.

• Once we receive your return, we will process your exchange within 3 business days and ship out the replacement item.

• You will not be charged any additional fees for the exchange or reshipping.

Need Help?

If you have any questions about returns, refunds, or exchanges, please feel free to contact our customer service team: thewestoryoffice@zuoyou-sofa.com / airskyoffice@gmail.com. We’re here to help and ensure your experience with Airsky is smooth and worry-free.

US Free Fast Shipping

1. Countries/regions we currently support delivery to:

United States

United Kingdom

EU: France, Germany, Italy, Spain.

2. What courier do we use for delivery?

United States: FEDEX_HOME_DELIVERY/FEDEX_GROUND

United Kingdom: DPD_UK

EU member states: DPD-V2

3. Warehouse address:

US Warehouse 1: 1521 E Francis St, Ontario California 91761, USA +1840-250-7196

US Warehouse 2: 99 Callahan Blvd,Sayreville New Jersey 08859,USA +1908-590-5002

UK warehouse: 30Maybrook Road,Walsall Wood, Walsall, WS8 7DG, UK+44 121 520 0593

Germany warehouse: RaiffeisenstraBe9-10,40764 Langenfeld(Rheinland), Germany

4. Order processing time, delivery time, and cost

4.1 Free Shipping in the U.S. & UK

We offer free shipping on all orders within the United States and United Kindom. 

Orders processed within 3 business days, shipping time 3-4 business days

4.2 EU Shipping

The shipping cost is automatically calculated by the shipping agent (DPD) based on your shipping address and the weight of the item.
When you add goods to the shopping bag/checkout, our website will caculate the shiping cost for your reference on the shopping bag page/checkout page.

Orders processed within 3 business days, shipping time 3-4 business days

5. Tax

All orders are inclued tax. Customers don't need to pay extra tax. 

6. Order delays

There may be occasional delays due to high order volume, supply chain disruptions, or unforeseen circumstances.

6.1 Processing Time:
Orders are typically processed within 3 business days. During peak seasons or sales events, processing times may be extended.

6.2 Shipping Delays:
Shipping carriers may experience unexpected delays beyond our control. If your order has not arrived within the estimated delivery time, please allow an additional 3–5 business days before contacting our support team.

Notification of Delay:
If your order is significantly delayed, we will notify you via email as soon as possible with an updated timeline.

7. Order tracking

7.1 Tracking Information:
Once your order is processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update.

7.2 How to Track Your Order:

You can track your order through the link provided in the shipping confirmation email.

Alternatively, visit your Order Page and enter Order Track to view the latest status.

7.3 Multiple Packages:
If your order includes multiple items, they may be shipped separately. In that case, we will send you the total tracking numbers via email

7.4 Lost Packages:
If your tracking information hasn’t updated for more than 7 days, please contact our customer support team at thewestoryoffice@zuoyou-sofa.com. We’ll work with the shipping carrier to resolve the issue as quickly as possible.

Note:
1. Please be sure to verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. Please note that we can only ship to a physical street address, and cannot ship products to post office boxes.

3. If you have any questions regarding our shipping policies, please contact us:

Email: thewestoryoffice@zuoyou-sofa.com or airskyoffice@gmail.com
Phone: (+86) 13827407839 or (+852) 69173373